Marriott International makes it easy for travel agents to do business by offering:
- Superior worldwide toll-free reservation services
- Real-time, two-way links to virtually all our hotels worldwide (provides you with the same view of rates and availability that our own hotels view)
- Links to the Global Distribution Systems (GDS) that represent the highest level of connectivity
- Help desks and negotiated rates loading of multiple hotel chains
- Fast, reliable reservation system
Marriott participates in the following GDS:
Abacus Apollo Falcon Galileo
Amadeus AXESS Fantasia Sabre
Marriott International brands, partners and businesses are in the GDS systems under the following chain codes:
All Marriott Brands EM
Marriott Hotels, Resorts and Suites MC
Renaissance Hotels and Resorts BR
- Courtyard by Marriott CY
- Fairfield Inn by Marriott FN
- Residence Inn by Marriott RC
- TownePlace Suites by Marriott TO
- SpringHill Suites by Marriott XV
- Marriott Conference Centers ET
- Marriott Vacation Club International MB
- Ramada International NR
- Ritz-Carlton Hotels RZ
Need to load a negotiated rate?
Check on a format?
Questions about a reservation? You can reach us by:
Queuing us via the GDS
Faxing us at (402) 391-6010
Call any of our worldwide reservation offices
Calling our Travel Services line at 1-800-831-3100 in the U.S./Canada
Via our travel agent page on www.marriott.com
"Seamless" availability links enable you to view the most up-to-date rates, rate descriptions, rules and availability in the same "reader friendly" language as our reservation agents view. In the past, hotel responses were based on information that was loaded in the GDS's hotel databases, often represented by cryptic codes. Now, Marriott provides you with seamless availability links by returning hotel information directly to you from our own reservation system. Rates displayed in the availability link are based on sell strategy, designed so a hotel can easily present the best rates that are available for a specific date. Availability links present these rates in the same order as our reservation agents view them in our own system. These best rates may include a choice of:
- Breakfast inclusive
- Advance purchase
- Concierge/executive club
- Long-term stays and packages
When specifically requested, rates for a negotiated account will appear before the sell strategy rates.
To reduce your chances of receiving "unable to confirm" responses we encourage you to use your availability link (DCA-SABRE, Inside Availability-Galileo/Apollo, Worldspan-Hotel Source, Amadeus-Complete Access Plus) for the most up-to-date availability and rate offerings.
Marriott International and the Marriott family of brands are pleased to announce another first: the introduction of Alternate Availability functionality in Apollo/Galileo. Apollo/Galileo is the third GDS to offer Alternate Availability and Marriott International is pleased to be the launch partner—we were first to participate with Alternate Availability in Worldspan in 1996, and also first in Sabre in 1998.
For those who are not familiar with Alternate Availability, following is a mini-primer for Apollo/Galileo (Sabre agents, please see keyword "Alternate" in DRS for more information; Worldspan agents please see keyword "Source" in GRS):
Alternate Availability functionality enables you to easily book an alternate property if your initial sell request is not successful. In Apollo/Galileo, if you attempt an HOC for a property and the hotel is *not* available, you will get a new screen display–HOP–hotel other property–and a message indicating:
"Hotel requested not available"
Followed by up to three available alternate hotels from the Marriott family of brands, with the mileage and direction from the originally-requested hotel listed for each alternate. These can include:
|BR||Renaissance Hotels, Resorts & Suites|
|CY||Courtyard by Marriott|
|ET||Marriott Conference Centers|
|FN||Fairfield Inn by Marriott|
|MC||Marriott Hotels, Resorts & Suites|
|NR||Ramada International Hotels and Resorts|
|RC||Residence Inn by Marriott|
|TO||TownePlace Suites by Marriott|
|XV||SpringHill Suites by Marriott|
To select a hotel from the HOP display, simply enter the line number of the hotel you want in the HOC field. This will generate the "Inside Availability" display for the alternate hotel.
We believe this enhancement will make it easier for you to sell hotels in Apollo/Galileo. We would like to know what you think of Alternate Availability–please contact us at QEM/QFB.